Judging by the recent complaints they have received, UPS delivery hours could turn into delivery days for the holiday season. Both the customers and the company’s reps have admitted that they are facing delivery problems due to the large online orders that customers place.
Large online orders should please us: it means people can afford to buy presents during the holiday season and that there has been a general economic recovery. Yet, UPS managers and employees tend to disagree. They are the ones, who will suffer the most as a result of people’s excessive spending during the holiday season.
Once one of the fastest and reliable delivery services, the United Parcel Service Inc. could soon become one of the slowest delivery services in U.S. The company stated that they had to deliver an impressive amount of Thanksgiving orders and they barely made it in time.
The situation could get a lot worse as many more purchases will be made in the period preceding the winter holidays. The famous UPS delivery hours could turn into delivery days for the holiday season, if the company will register the same activity as in the past weeks.
Activity reports indicate that UPS’ on-time delivery rates dropped to 91%, whereas last year employees delivered 97% packages on time. This rate used to be the average for UPS Saturday delivery rates and other nonpeak periods of the year.
Delivery companies face similar problems every year, during the holiday season, which is why they have to find various solutions to please customers and employees at the same time. Preferably, while keeping costs at a low.
Last year, UPS tried to boost its delivery rates by hiring additional workers during the holiday season. The solution was a fiasco because there haven’t been many deliveries and the company overpaid for unnecessary services.
Back in 2013, the company chose to supplement its delivery positions by asking managers to make the shipments themselves. There were delays in the UPS delivery schedule, nonetheless, but at least, the company was not forced to make new unnecessary hires.
Given their 2013 experience, UPS is willing to apply the same method this year, as well. Some managers have already taken delivery tasks over, but their number could grow in the following period considering that online orders will continue to grow, too.
FedEx, too, is facing similar problems as there will be 1.5 billion deliveries and a 10% increase in shipment rates. The latter seem to be handling holiday shipments better because unlike UPS, they do not want to contain wage costs.
Customers can understand that UPS delivery hours could turn into delivery days for the holiday season, but there is one thing they are not willing to tolerate: the quiet changes that UPS has made to its delivery schedule.
Without previously notifying its customers, UPS has secretly posted a message on their headquarters door saying that shipments could be three days late this time of the year. This way, they got themselves covered in case upset customers will want to file complaints against their poor delivery services.
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