The news that Philips Hue blocks all third party accessories did not represent a surprise for some in the tech field who were already acquainted with the producer’s business intentions. However, the company’s customers voiced their concerns after one of the recent firmware upgrades stopped being compatible with non-proprietary smart bulbs. Before the development, Philips Hue’s connections were working with any light bulb that reinforced the ZigBee Link method, like third-party devices from various companies.
Through one Wi-Fi link, customers could then manage all lights with a typical set of switches or cellular phone applications. But the company now states that those items are resulting in too many interface and installation complications, and is removing them from the Philips Hue platform. After the 1.11 update, people are no longer allowed to connect new lights that the organization itself has not examined.
Current light bulbs will stay connected, but Philips may completely block new links if customers reset their connections or unpair their third-party products. Even if Philips says that the modification has an impact on a minimal variety of customers and a small fraction of items linked with Hue systems, the negative user feedback is already coming on, with upset comments filling the company’s Facebook web page and official website.
Philips has attacked its fans and stopped the interoperability that was helping most of them, as some posters have written in their angry messages. Without any user interaction, they provided a new update to its platform that hinders additional items that the company does not accept. Philips stated that it might include interoperability via its Friends program, which includes the examination and documentation of third-party lights.
However, it is uncertain whether some of Philips’ direct opponents will take part in this attempt, or if they will even be permitted to do it. For now, it seems that users have no choice and have to accept the changes imposed by the organization. Smart home systems and linked illumination are in their initial phase when interoperability is unusual, and that is the main reason why customers are so disappointed.
They were making an investment intensely in an item that they believed would be allowed for integration, and now they feel like are trapped. On its official forum, Philips speaks of the necessity for product difference besides requirements such as ZigBee Light. While that is an easy to understand objective, it does not appear like the organization took into consideration the effects of this business move.
Image source: Canpower